Refund policy

Return & Refund Policy

Last updated: March 2026

At NORVÉE, we are committed to delivering an exceptional

1. Eligibility for Returns

We accept returns on most items within 30 days of the conf

  • The item is unused, unopened, and in its original conditionThe item is accompanied by the original proof of purchase (order confirm
  • The return request is initiated within 30 days of the confirmed delivery

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligib

  • Opened or used skincare, haircare, or beauty products.
  • Items that have been tampered with, damaged by the customer, or are miss
  • Gift cards and promotional items.
  • Items marked as "Final Sale" at the time of purchase.

3. Defective or Incorrect Items

If you receive a product that is defective, damaged in transit, or

4. How to Initiate a Return

To begin the return process, please contact our customer care team:

Please include your order number, the item(s) you wish to return, and the

5. Return Shipping

NORVÉE offers free return shipping for all eligible return

6. Refund Processing

Once we receive and inspect your returned item, we will notify you of the a

7. Exchanges

If you wish to exchange an item for a different product, please contact us

8. Contact Us

For any questions regarding our return and refund policy, please reach out